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Trying to Release the Customer from Credit Hold. Uncheck the Credit Hold and after Saving the Changes, the Credit Hold Flag Reappears. (Doc ID 2047372.1)

Last updated on DECEMBER 10, 2024

Applies to:

Oracle Order Management - Version 12.0 and later
Oracle Receivables - Version 12.0.0 and later
Oracle Trading Community - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Cannot release a Customer from Hold. Users are trying to release the Customer from Credit Hold.  First uncheck the credit hold and after users save the changes, the credit hold flag appears back.

EXPECTED BEHAVIOR

Changes on the Customer profile should update when changed.

 

Steps to Reproduce the Issue

1. Responsibility: Order Management Super User 

2. Scenario A :  Credit hold check box is checked

3. Scenario B: Credit hold check box is unchecked

Cause

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In this Document
Symptoms
Cause
Solution
References


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