Trying to Release the Customer from Credit Hold. Uncheck the Credit Hold and after Saving the Changes, the Credit Hold Flag Reappears.
(Doc ID 2047372.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Order Management - Version 12.0 and laterOracle Receivables - Version 12.0.0 and later
Oracle Trading Community - Version 12.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Cannot release a Customer from Hold. Users are trying to release the Customer from Credit Hold. First uncheck the credit hold and after users save the changes, the credit hold flag appears back.
EXPECTED BEHAVIOR
Changes on the Customer profile should update when changed.
Steps to Reproduce the Issue
1. Responsibility: Order Management Super User
2. Scenario A : Credit hold check box is checked
- Navigate to Customer form Account profile tab, 'Credit hold check box is checked'.
- User are able to make changes on the Customer form and saves changes without any Issue when Credit hold check box is checked.
3. Scenario B: Credit hold check box is unchecked
- Credit hold check box is unchecked -> made changes on Customer form click save and apply.
- Changes are not saved and Credit hold flag appears back. User cannot save changes when credit_hold flag is unchecked.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |