My Oracle Support Banner

Trying to Release the Customer from Credit Hold. Uncheck the Credit Hold and after Saving the Changes, the Credit Hold Flag Reappears. (Doc ID 2047372.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Order Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version

ACTUAL BEHAVIOR
Cannot release a Customer from Hold .

The customer (bill-to was placed on Hold.  Users are trying to release the Customer from Credit Hold.
First Uncheck the credit hold and after users save the changes, the credit hold flag appears back.
 
STEPS
1. Scenario: Credit hold check box is checked
    Navigate to Customer form Account profile tab, 'Credit hold check box is checked' .
    User are able to make changes on the Customer form and saves changes without any issue when Credit hold check box is checked.
 
2. Scenario: Credit hold check box is unchecked
    Credit hold check box is unchecked > made changes on Customer form click save and apply.
    Changes are not saved and Credit hold flag appears back.
    User cannot save changes when credit_hold flag is unchecked.

 Note:This issue is not happening for all customers.Only few Customers are having this issue.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.