Length of Service Changed (LOS) Temporal Life Event not Triggering as Expected (Doc ID 2047483.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Advanced Benefits

ACTUAL BEHAVIOR
---------------
The Length of Service Changed life event is not detected after submitting the Participation Process: Temporal.

EXPECTED BEHAVIOR
-----------------------
Expect the life event to detect when an employees Adjusted Service Date exceeds a particular value.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit the Participation Process: Temporal.
Length of Service Changed life event not detected.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms