Work Request: Post Creation Navigation Does Not Return To Previous OAF Page As Expected (Doc ID 2047484.1)

Last updated on FEBRUARY 25, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When creating a work request, after clicking apply, the work request is created and the user should be returned to the previous page, but is not depending on if they clicked save prior to clicking apply.


EXPECTED BEHAVIOR

Expected functionality is to return to asset hierarchy, which occurs if you hit apply and not save then apply.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Click on Assets tab
3. Query an asset
4. From asset hierarchy, select create work request, click go.
5. Populate mandatory values. Click save
6. Click apply, then returned to work request search, not asset hierarchy. Breadcrumbs are also not there to return to hierarchy
7. Expected functionality is to return to asset hierarchy, which occurs if you hit apply and not save then apply

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms