No Data Found Error When Trying To Sort Search Results On Customer UI In Receivables Application (Doc ID 2047863.1)

Last updated on AUGUST 25, 2015

Applies to:

Oracle Receivables - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Customers Module

ACTUAL BEHAVIOR
---------------
Customer Search Results Lost when trying sort the search results by name. Trying to sort by click on the column title Name.

This is a RANDOM issue. Issues is happening may be 10% of the time.

This issue is only happening in AR Customer UI. Same issue is not reproducible in Customers Online application.

Workaround: Need to search again and then user is able to sort the results by name.

EXPECTED BEHAVIOR
-----------------------
Clicking on the column title to sort the names should not clear the search results.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to AR Customer UI
2. Search parties by name
3. Click on the column title 'Name' and search results disappear.


Cause

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