AGIS When Approve Transaction Get "Error Retrieving Contact Information" ORA-20104 FUN Recipient Approval Had No Members (Doc ID 2047911.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle General Ledger - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, AGIS General Ledger

When try to approve AGIS transactions, the following errors occur:-



The fnd debug log shows:
ERROR
-----------------------
ORA-20104: The approval group FUN Recipient Approval Group had no members, and the ALLOW_EMPTY_APPROVAL_GROUPS attribute has the value 'false'. Error occurred for transaction 999



The notification shows :
ERROR
-----------------------
Batch 10, Transaction 1, Organization MY-IC-ORG : Error retrieving contact information

Encountered an unexpected error when obtaining the approvers and contacts for the organization



The wfstat.log shows :
ERROR
-----------------------
AUTHORIZATION_ERROR VARCHAR2 Recipients of the Approval Hierarchy do not have the required authorization limits



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to approve AGIS transactions

Cause

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