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AGIS When Approve Transaction Get "Error Retrieving Contact Information" ORA-20104 FUN Recipient Approval Had No Members (Doc ID 2047911.1)

Last updated on JULY 15, 2019

Applies to:

Oracle General Ledger - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

NOTE: In the images/examples above or below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

On : 12.1.3 version, AGIS General Ledger

When try to approve AGIS transactions, the following errors occur:-



The fnd debug log shows:
ERROR
-----------------------
ORA-20104: The approval group FUN Recipient Approval Group had no members, and the ALLOW_EMPTY_APPROVAL_GROUPS attribute has the value 'false'. Error occurred for transaction 999



The notification shows :
ERROR
-----------------------
Batch 10, Transaction 1, Organization MY-IC-ORG : Error retrieving contact information

Encountered an unexpected error when obtaining the approvers and contacts for the organization



The wfstat.log shows :
ERROR
-----------------------
AUTHORIZATION_ERROR VARCHAR2 Recipients of the Approval Hierarchy do not have the required authorization limits



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to approve AGIS transactions

Cause

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In this Document
Symptoms
Cause
Solution
References


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