Not Able to Settle Claim with Credit To Tax on Claim Line (Doc ID 2047937.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.3 version, Claim Settlement 


Error when trying to settle claim with Credit To Tax on Claim Line 


ERROR
-----------------------
An error occurred when calling AR credit memo workflow API to create credit memo.
 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a manual claim.
2. Populate the Non Promotional line with Invoice number, amount and Credit To = TAX
3. Select Settlement Method as Credit memo - Invoice.
4. Error raised when clicking on Request Approval > Confirm button.

 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms