Not Able to Settle Claim with Credit To Tax on Claim Line

(Doc ID 2047937.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.


On :  12.2.3 version, Claim Settlement 

Error when trying to settle claim with Credit To Tax on Claim Line 

An error occurred when calling AR credit memo workflow API to create credit memo.

The issue can be reproduced at will with the following steps:
1. Create a manual claim.
2. Populate the Non Promotional line with Invoice number, amount and Credit To = TAX
3. Select Settlement Method as Credit memo - Invoice.
4. Error raised when clicking on Request Approval > Confirm button.





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