Depot Repair: Error Booking Ship Line in Repair Order - Logistic Lines Not Interfaced to Order Management (Doc ID 2048174.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

Trying to push Depot Repair - Logistics lines through to Order Management, but the lines would not book.
When attempting to book the ship line in Repair Order, an error occurs.

Scenario 1:

When tried to process the existing line (Order is closed)
Note: There are no charges eligible for submission to Oracle Order Management for this Service Request

Unable to cancel the line as the Go button is not enabled

If new line is entered and tried for Booking the line

Error The Order header ID(749454) passed is invalid
In when others exception[ 100501: non-ORACLE exception]

Scenario 2:

* Error in Depot Repair form:

     The Create Order API returned with an error status but no error messages.
     The Order Header ID (3807172) passed is invalid
     In when others exception [100501: non-ORACLE exception]

* Error in FND Log:

     cs.plsql.CS_Charge_Create_Order_PUB.Submit_Order.Unexpected error: Calling CS_Charge_Create_Order_PVT.Submit_Order failed
     csd.plsql.csd_process_pvt.process_sales_order Return Status from Submit_OrderU
     csd.plsql.csd_process_pvt.process_sales_order Submit_Order API failed
     csd.plsql.csd_process_pvt.process_sales_order In EXC_ERROR in process_sales_order
     csd.plsql.csd_process_pvt.create_product_txn x_return_status from process_sales_order =E
     csd.plsql.csd_process_pvt.create_product_txn process_sales_order failed
     csd.plsql.csd_process_pvt.create_product_txn In CREATE_ORDER exception

 

Scenario 3:

When attempting to save a Repair Order the logistic lines,
the following error occurs.

* Error:

  Invalid Source Transaction Line ID (&SRC_LINE_ID) for the source &SRC_NAME has been passed.


Steps:

(R) Depot Repair
(N) Repair Orders -or- Service Orders

  - Create Service Request
  - Create Repair Order (R12.1.x) or Service Order (R12.2.x)
  - Save lines in Logistics tab

"Automate order processing steps through" => box checked.
'Book Order' radio button is selected.

When trying to book the Order, the error occurs.

Changes

 
While creating repair order error is thrown stating that the item is invalid, due to which return line is created with booked status and ship line in Entered status.
(But the sales order does not contain ship line)
Found that the status of the item is found to be Obsolete. Then changed it to active.
In the interim the sales order associated with the repair order is closed
So when tried to book the order for the ship line using the logistics line or by creating a new line throws the above error

Cause

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