Email Center Customer Block: Contact Will Be Displayed Without Email Address (Doc ID 2048717.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behaviour

When an email is received from an 'Employee of' contact, the contact's email address is not populated in the Customer Container on the Reply page even though the contact's email address is unique.  The Customer and Contact information is however populated correctly.

Expected behaviour

Expect the contact's email address to be automatically populated in the Customer Container on the Reply page whenever there is a unique match on the contact's email address.

Steps

1. Send an email from an 'Employee of' contact
2. See the Customer Container on the Reply page has the Customer Number, Name and Contact populated but the contact's email address is missing.

Cause

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