Dispatch Center - Service History Form Is Extremely Slow.

(Doc ID 2048782.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Dispatch Center

Actual Behavior

If the Service History Form is opened from the Dispatch Center any navigation which is performed within the form - even trying to "Cancel" the form, results in the activity taking >= 15 minutes.

Expected Behavior

Expect the form to respond within a few seconds

Steps To Reproduce

  1. (N)Dispatch Center.
  2. Query back a Task/Service Request
  3. Click on Task Detail tabbed Pages Icon to see the Task details
  4. (TAB)Service Request>(B)Service History>Service History page opens>(B)Cancel
  5. Form takes too long to close - minimum of 15 minutes. Any navigation in the form has the same issue >=15 minutes to perform.
  6. Alternative Navigation to History form>(N)Navigate>Service History. Form opens and the same behaviour is seen.



Cause

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