Dispatch Center - Service History Form Is Extremely Slow.
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.
On : 12.2.3 version, Dispatch Center
If the Service History Form is opened from the Dispatch Center any navigation which is performed within the form - even trying to "Cancel" the form, results in the activity taking >= 15 minutes.
Expect the form to respond within a few seconds
Steps To Reproduce
- (N)Dispatch Center.
- Query back a Task/Service Request
- Click on Task Detail tabbed Pages Icon to see the Task details
- (TAB)Service Request>(B)Service History>Service History page opens>(B)Cancel
- Form takes too long to close - minimum of 15 minutes. Any navigation in the form has the same issue >=15 minutes to perform.
- Alternative Navigation to History form>(N)Navigate>Service History. Form opens and the same behaviour is seen.
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