Transactions Workbench Issue: Datafix: Cannot Complete Credit Memo's Against Transactions
(Doc ID 2048804.1)
Last updated on MARCH 02, 2017
Oracle Receivables - Version 12 and later Information in this document applies to any platform.
Issue: ====== User is not able to complete the credit memo on the invoice.
Customer is trying to create a Credit Memo from an invoice and receiving the error:
Gross transaction amount do not reconcile The Receivable on your Invoice is partially recognized, the tax receivable is not recognized, please contact Oracle Support. . Analysis: ======= REC ,UNEARN [ REC_OFFSET_FLAG -> Y ] and TAX records are not getting created in GLD. . Fix Approach: ============ a. Undo accounting has to be done for the transaction. b. Distributions have to be deleted and recreated in GLD.
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