Transactions Workbench Issue: Datafix: Cannot Complete Credit Memo's Against Transactions (Doc ID 2048804.1)

Last updated on JANUARY 03, 2023

Applies to:

Symptoms

Issue:
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User is not able to complete the credit memo on the invoice.

Customer is trying to create a Credit Memo from an invoice and receiving the error:

Gross transaction amount do not reconcile
The Receivable on your Invoice is partially recognized, the tax receivable is
not recognized, please contact Oracle Support.

Analysis:
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REC ,UNEARN [ REC_OFFSET_FLAG -> Y ] and TAX records are not getting created in GLD.

Fix Approach:
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a. Undo accounting has to be done for the transaction.
b. Distributions have to be deleted and recreated in GLD.  

Changes

Cause

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