Transactions Workbench Issue: Datafix: Cannot Complete Credit Memo's Against Transactions (Doc ID 2048804.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.

Symptoms

Issue:
======
User is not able to complete the credit memo on the invoice.

Customer is trying to create a Credit Memo from an invoice and receiving the error:

Gross transaction amount do not reconcile
The Receivable on your Invoice is partially recognized, the tax receivable is
not recognized, please contact Oracle Support.
.
Analysis:
=======
REC ,UNEARN [ REC_OFFSET_FLAG -> Y ] and TAX records are not getting created in GLD.
.
Fix Approach:
============
a. Undo accounting has to be done for the transaction.
b. Distributions have to be deleted and recreated in GLD.  

Cause

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