Transactions Workbench Issue: Datafix: Cannot Complete Credit Memo's Against Transactions
(Doc ID 2048804.1)
Last updated on JANUARY 03, 2023
Oracle Receivables - Version 12 and later
Information in this document applies to any platform.
User is not able to complete the credit memo on the invoice.
Customer is trying to create a Credit Memo from an invoice and receiving the error:
Gross transaction amount do not reconcile
The Receivable on your Invoice is partially recognized, the tax receivable is
not recognized, please contact Oracle Support.
REC ,UNEARN [ REC_OFFSET_FLAG -> Y ] and TAX records are not getting created in GLD.
a. Undo accounting has to be done for the transaction.
b. Distributions have to be deleted and recreated in GLD.
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