Address Created Through The Addresses Tab In The Contact Center Does Not Remain At The Row Where It Is Inserted (Doc ID 2048932.1)

Last updated on SEPTEMBER 01, 2015

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

ACTUAL BEHAVIOR
---------------
When a new address is added in the Contact Center Addresses tab, it goes to the end of the list and it becomes difficult to locate the address except by search.

EXPECTED BEHAVIOR
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Addresses in the Contact Center Addresses tab should be displayed in reverse chronological order.

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to Contact Center
2. Go to the address tab and with the cursor on the second record insert a new record.
3. Add an address and save the record.
4. The new address goes to the end of the list


Cause

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