RMA Sales Order With Line Status ''Awaiting Return Disposition" (Doc ID 2049189.1)

Last updated on MAY 04, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Fulfillment

ACTUAL BEHAVIOR
---------------
RMA Sales Order with line status ''Awaiting Return Disposition"

While we receiving RMA order and made a correction after receive and a accept, the line split to two lines.
One line with ''Awaiting Return Disposition" and another line with "Awaiting Return".

EXPECTED BEHAVIOR
-----------------------
Expect the order status to be Closed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User

2. Navigate: Orders Workbench, Order Organizer > Query the RMA order > After Receive and Accept the line splits and not able to progress the line further.
3. Notice line will not progress to close and cannot credit the RMA.

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close/credit order

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms