RMA Sales Order With Line Status ''Awaiting Return Disposition"
(Doc ID 2049189.1)
Last updated on APRIL 07, 2023
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Fulfillment
ACTUAL BEHAVIOR
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RMA Sales Order with line status ''Awaiting Return Disposition"
While we receiving RMA order and made a correction after receive and a accept, the line split to two lines.
One line with ''Awaiting Return Disposition" and another line with "Awaiting Return".
EXPECTED BEHAVIOR
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Expect the order status to be Closed
STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Query the RMA order > After Receive and Accept the line splits and not able to progress the line further.
3. Notice line will not progress to close and cannot credit the RMA.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot close/credit order
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |