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RMA Sales Order With Line Status ''Awaiting Return Disposition" (Doc ID 2049189.1)

Last updated on AUGUST 10, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Fulfillment

RMA Sales Order with line status ''Awaiting Return Disposition"

While we receiving RMA order and made a correction after receive and a accept, the line split to two lines.
One line with ''Awaiting Return Disposition" and another line with "Awaiting Return".

Expect the order status to be Closed

The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User

2. Navigate: Orders Workbench, Order Organizer > Query the RMA order > After Receive and Accept the line splits and not able to progress the line further.
3. Notice line will not progress to close and cannot credit the RMA.


The issue has the following business impact:
Due to this issue, users cannot close/credit order


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