Field Service: Personal Tasks Created On MFS Multi Platform Not Seen In Dispatch Center Gantt Or Planboard (Doc ID 2049839.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Multiplatform Based on HTML5

ACTUAL BEHAVIOR
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When a personal task is created on Mobile Field Service (MFS) - either Olite based or multiplatform (no difference) - that task does not show on the Dispatch Center (CSFDCMAI) gantt or planboard.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create personal task on MFS multiplatform (from task list, press menu and then add personal task)
2. synchronize device
3. run Processes Uploaded Mobile Date concurrent request
4. verify the task exists (in task manager form)
5. open Dispatch Center, locate the resource and confirm the task is not displayed there


Cause

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