UPK: Video Attached to a Package in UPK 12.1.0.1 Are Displayed in a Small Window in IE11 (Doc ID 2049984.1)

Last updated on SEPTEMBER 01, 2015

Applies to:

User Productivity Kit - Version 12.1.0.1 to 12.1.0.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms


Video files in .swf format embedded as package as part of UPK content and published on 12.1.0.1 Knowledge Center, do not work as expected: when users navigate to the respective knowledge path and open the content outline and direct to the video content, the video which is played in the concept pane appears to be small in size.
This happens in IE11, after the UPK environment was upgraded from UPK 11.1.0.2 to UPK 12.1.0.1.
The same video appears to be fine on Firefox 34 and UPK Developer Client.

The issue can be reproduced at will with the following steps:
1. Create a Topic.
2. Create a Package.
3. Add a .swf Video file.
4. Publish content to KC.
5. Open KC on IE 11.
6. Click on the content with Package.



Cause

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