Warranty Contract Not Generated When Item Is Shipped (Doc ID 2050000.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When processing a Sales Order from internal to an external customer the warranty is not being created.

EXPECTED BEHAVIOR
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Expect to see the warranty created. The BOM for the Item has an active Warranty Item attached.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create a Lease Sales Order for an external customer - Ownership will be internal and no warranty is attached

2. Create a new Sales Order with an RMA line and Sales Line for the external customer

3. Receive the RMA in Inventory

4. Complete the Sales Order line for the same Item

5. Check the Instance in IB and see that there is no Warranty

Cause

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