Unable to Cancel Sales Order After Backordering

(Doc ID 2050140.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version,
When attempting to cancel sales order,
the following error occurs.

ERROR
-----------------------
'The quantity entered is lower than the allowed deviation for the item.  Please re-enter. User-Defined Exception in Package OE_Header_Util Procedure Pre_Write_Process'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Query order number in the sales order form
2. Action -> Cancel
3. Get the above mentioned message

Cause

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