Unable to Cancel Sales Order After Backordering

(Doc ID 2050140.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On 12.1.3 version,
When attempting to cancel sales order,
the following error occurs.

'The quantity entered is lower than the allowed deviation for the item.  Please re-enter. User-Defined Exception in Package OE_Header_Util Procedure Pre_Write_Process'

The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Query order number in the sales order form
2. Action -> Cancel
3. Get the above mentioned message


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