Unable to Cancel Sales Order After Backordering
(Doc ID 2050140.1)
Last updated on FEBRUARY 18, 2019
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On 12.1.3 version,
When attempting to cancel sales order,
the following error occurs.
ERROR
-----------------------
'The quantity entered is lower than the allowed deviation for the item. Please re-enter. User-Defined Exception in Package OE_Header_Util Procedure Pre_Write_Process'
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Query order number in the sales order form
2. Action -> Cancel
3. Get the above mentioned message
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |