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Customer Account Level Not Visible In Oracle Sales Upon R12 Upgrade (Doc ID 2050145.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Sales - Version 12 and later
Information in this document applies to any platform.


On : 12.2.4 version, TCA Integration

Customer Accounts not visible in Sales Online upon R12 upgrade.

In 11i
Navigate to Sales Super User > Navigate to Customer tab > Search for a Customer >
There is an Accounts tab / link / menu available on the left pane.

After upgrade to R12.2.4 there is different behavior -
Navigate to Sales Super User > Navigate to Customers Link on top right corner > Search for a customer.
There are tabs available in the page but 'Accounts' tab is not available.



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