Customer Account Level Not Visible In Oracle Sales Upon R12 Upgrade

(Doc ID 2050145.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Sales - Version 12 and later
Information in this document applies to any platform.


On : 12.2.4 version, TCA Integration

Customer Accounts not visible in Sales Online upon R12 upgrade.

In 11i
Navigate to Sales Super User > Navigate to Customer tab > Search for a Customer >
There is a accounts tab / link / menu available on the left pane.

When we upgraded to R12.2.4.
Navigate to Sales Super User > Navigate to Customers Link on top right corner > Search for a customer.
There are tabs available in the page but 'Accounts' tab is not available.

Please suggest if this is intentional and the configuration needed to bring it back.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms