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Error From Order Management HTML Super User Responsibility (Doc ID 2050163.1)

Last updated on OCTOBER 10, 2019

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On Applications 12.2.4:
When attempting to navigate to Dashboard in Order Management HTML Super User responsibility, the following error occurs.

-- Error
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.ont.dashboard.server.DashboardAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1324)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:567)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:455)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:526)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
at weblogic.servlet.jsp.PageContextImpl.forward(PageContextImpl.java:159)
at _pages.__rf._jspService(__rf.java:239)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.f

-- Steps
The issue can be reproduced at will with the following steps.
1. Order Management HTML Super User
2. Navigate to Dashboard

Cause

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In this Document
Symptoms
Cause
Solution


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