Error From Order Management HTML Super User Responsibility (Doc ID 2050163.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On Applications 12.2.4:
When attempting to navigate to Dashboard in Order Management HTML Super User responsibility, the following error occurs.

-- Error
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.ont.dashboard.server.DashboardAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1324)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:567)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:455)
at _pages.__oa._jspService(__oa.java:233)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:184)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:526)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:253)
at weblogic.servlet.jsp.PageContextImpl.forward(PageContextImpl.java:159)
at _pages.__rf._jspService(__rf.java:239)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.f

-- Steps
The issue can be reproduced at will with the following steps.
1. Order Management HTML Super User
2. Navigate to Dashboard

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms