Selecting Tabs in UWQ Work Provider Administration or CRM HTML Responsibility Error: "No further information / Framework Session Is Null'

(Doc ID 2050208.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Common Applications - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

12.2.4 version, Application Framework

When selecting any tabs in UWQ Work Provider Administration or CRM HTML responsibility pages, the following error occurs:

Error

No further information.
Contact your system administrator if the error persists.

Page Source Error
Viewing the Page source from the browser shows the below error:

oracle.apps.jtf.base.resources.FrameworkException: Framework Session is null.
java.lang.NullPointerException

Steps to Reproduce
The issue can be reproduced at will with the following steps:

  1. Responsibility:  Universal Work Queue 
  2. Navigation:  Work Provider Administration
  3. Select any tab: Work Providers, Media Types, Work Actions, Work Sources
  4. Receive error




Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms