Updating Player Status Is Taking Forever And Returning All Records- New RU7 P Feature Not Working. (Doc ID 2050234.1)

Last updated on AUGUST 31, 2015

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, Player component

New RU7 P Feature: Make Manual Updates to the Learner Status for an Online Class



ACTUAL BEHAVIOR
---------------
Updating Player status is taking forever and returning all records -that are part of the certification and course that are not part of a certification.



EXPECTED BEHAVIOR
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Expect to be able to update the player status for only one learner.

STEPS
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The issue can be reproduced at will with the following steps:

Personalizations disabled....

1. Oracle Learning Management Administrator> Enrollment and Subscriptions
2. When updating player status from Admin learner screen, it is taking forever and after that it is returning all records >> over 3-4 minutes and fetching all internal learners for this course.
On-Line CBT Course updated is part of a certification

Also update play status for a On-line CBT course that is a individual course- it is taking forever and after that it is returning all records >> over 3-4 minutes and fetching all internal learners for this course.
Example :Employee: Gary Jones)


1. Ran Synchronize Certification Subscriptions with Class Enrollments concurrent program
2. Updated two online courses one is attached to certificate and other one is not attached to certificate from Enrollment Page. This one is not taking much time
3. Updated two online courses one is attached to certificate and other one is not attached to certificate from Enrollment and subscriptions Page. This one is still taking long time- +over 3 minutes





BUSINESS IMPACT
-----------------------
The issue has the following business impact: Testing new feature in Rup 7 :Make Manual Updates to the Learner Status for an Online Class.
When users want to update player status whenever there is data mismatch, it is not allowing to update and it is taking forever.

Cause

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