In Field Service Technician Portal The Task Are Displayed As A Personal Task (Doc ID 2050325.1)

Last updated on JANUARY 13, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
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On customer instance, when using Field Service Technician Portal, in the Dashboard tasks are presented correctly.
But when go to Task Details the task are presented as personal tasks.

EXPECTED BEHAVIOR
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Task should display correctly

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer creates a task for a service request
2. Under FSTP responsibility navigate to the FSTP Dashboard. Task is presented correctly (not as personal task) and Debrief option is available
3. click on the Debrief icon (or the Update task icon), and instead of the Update Task page with the Debrief tab, the Personal Task page is displayed.
And there is no option to debrief.


Cause

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