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12.2.4: 404 Errors in the Interaction History Wrap Up screens when adding Outcomes and Marketing Source Code Details. (Doc ID 2050910.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Customer Interaction History - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Administration

Error in standard jtfihawn.jsp in R12.2.4

While creating Wrap Up using Interaction History JSP Admin Responsibility the following Error is shown


ERROR
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STEPS
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The issue can be reproduced at will with the following steps:


(R) Interaction History JSP Admin
(N)CRM Foundation/Interaction History/Configuration/Wrap-up

 

Click on Go button, next to Outcome. Select Outcome, Error is Shown.

Click on Go button, next to Marketing Source Code. Select Marketing Source Code, Error is Shown.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create wrap-ups for use in the new 12.2.4 system.

Cause

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