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12.2.4: 404 Errors in the Interaction History Wrap Up screens when adding Outcomes and Marketing Source Code Details. (Doc ID 2050910.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Customer Interaction History - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Administration

Error in standard jtfihawn.jsp in R12.2.4

While creating Wrap Up using Interaction History JSP Admin Responsibility the following Error is shown


The issue can be reproduced at will with the following steps:

(R) Interaction History JSP Admin
(N)CRM Foundation/Interaction History/Configuration/Wrap-up


Click on Go button, next to Outcome. Select Outcome, Error is Shown.

Click on Go button, next to Marketing Source Code. Select Marketing Source Code, Error is Shown.

The issue has the following business impact:
Due to this issue, users cannot create wrap-ups for use in the new 12.2.4 system.


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