Service Tasks - Advanced Scheduler: Error "Duplicate Assignments are not allowed for a Task" When Rescheduling
(Doc ID 2051412.1)
Last updated on SEPTEMBER 02, 2020
Applies to:Oracle Teleservice - Version 12.2.3 and later
Oracle Field Service - Version 12.2.3 and later
Oracle Universal Work Queue - Version 12.2.3 and later
Information in this document applies to any platform.
On Task Scheduling & Assignment window:
When attempting to re-assign a Task, the following error occurs:
Encountered error while assigning the Task <TASK_NUMBER>
Duplicate Assignments are not allowed for a Task. Please check the Assignment details.
Steps To Reproduce:
- Create a Service Request and a Task.
- Open the Tasks tab and assign the Task
- Select Employee Resource as Assignee Type, and assign this Task to an employee. Save.
- Perform one or more re-assignments of the Task (delete the Employee in the Assignee field)
=> On some occasions the error is thrown. This happens intermittently.
Please refer to Note 1939395.1 for details about the IEU patch.
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