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Service Tasks - Advanced Scheduler: Error "Duplicate Assignments are not allowed for a Task" When Rescheduling (Doc ID 2051412.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Oracle Field Service - Version 12.2.3 and later
Oracle Universal Work Queue - Version 12.2.3 and later
Information in this document applies to any platform.


On Task Scheduling & Assignment window:

When attempting to re-assign a Task, the following error occurs:


Encountered error while assigning the Task <TASK_NUMBER>
Duplicate Assignments are not allowed for a Task. Please check the Assignment details.

Steps To Reproduce:

  1. Create a Service Request and a Task.
  2. Open the Tasks tab and assign the Task
  3. Select Employee Resource as Assignee Type, and assign this Task to an employee. Save.
  4. Perform one or more re-assignments of the Task (delete the Employee in the Assignee field)

    => On some occasions the error is thrown. This happens intermittently.

The same error can occur in Universal Work Queue (UWQ).
Please refer to Note 1939395.1 for details about the IEU patch.



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