Service Tasks - Advanced Scheduler: Error "Duplicate Assignments are not allowed for a Task" When Rescheduling (Doc ID 2051412.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Oracle Field Service - Version 12.2.3 and later
Oracle Universal Work Queue - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On Task Scheduling & Assignment window:

When attempting to re-assign a Task, the following error occurs:

Error:

Encountered error while assigning the Task <TASK_NUMBER>
Duplicate Assignments are not allowed for a Task. Please check the Assignment details.


Steps To Reproduce:

  1. Create a Service Request and a Task.
  2. Open the Tasks tab and assign the Task
  3. Select Employee Resource as Assignee Type, and assign this Task to an employee. Save.
  4. Perform one or more re-assignments of the Task (delete the Employee in the Assignee field)

    => On some occasions the error is thrown. This happens intermittently.

The same error can occur in Universal Work Queue (UWQ).
Please refer to Note 1939395.1 for details about the IEU patch.

 

Cause

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