Unable to Enter Serial Numbers in Service Request Form (Doc ID 2051418.1)

Last updated on SEPTEMBER 02, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request

ACTUAL BEHAVIOR
---------------
Serial Number List of values doesn't return anything in service request form

EXPECTED BEHAVIOR
-----------------------
Serial Number List Of Values should return values in service request form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Click on Serial Number List of value

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms