OEXOEBSO Error ORA-1403 No Data Found FRM-40735 WHEN-NEW-ITEM-INSTANCE Trigger Raised Unhandled Exception Ora-06502 When Using Long Customer Name (Doc ID 2051656.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 12.1 to 12.1.3.4 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to enter the Blanket Sales Agreement (BSA) for a Customer with long name the following error occurs:


ERROR
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ORA-01403: no data found
FRM-40735 WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception ORA-06502
Note:
Issue can be replicated it at will with a customer name created with a a size of 360 characters that is hz_parties.party_name maximum size in 12.1.3

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log Into the Order Management Responsibility.
2. Navigate to Sales Agreement> Sales Agreement.
3. Enter the Agreement for a customer whose name is 360 characters or more.
4. Get the error.


Cause

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