Navigate>Transaction Workbench Not Available in the Transcation Tab Consistently (Doc ID 2051736.1)

Last updated on SEPTEMBER 02, 2015

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3 Transaction Tab, you could set the Class to ALL, highlight a
Transaction and use Navigate>Transaction Workbench.

In 12.2.4 Transaction Tab, you have to set the Class to Invoice to use the
Navigate>Transaction Workbench.

And if you try it with Class = All first, even setting the Class to Invoice
will not allow Navigate>Transaction Workbench.

The Transaction Workbench option is greyed out.

The only way to guarantee that you can use the Transaction Workbench is to
set the profile IEX: Default Transaction Type to Invoice and never use
Class=ALL in the Transaction Tab and this is not always possible.

Cause

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