Refresh Case Folder Data Program Going in Error ORACLE error 20001 in FDPSTP (Doc ID 2052236.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Credit Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Analysis Tab

When attempting to run the Refresh Case Folder process
the following error occurs.

ERROR
-----------------------
ARCMRFHB: Refresh Case Folder Data Program

ORACLE error 20001 in FDPSTP

Cause: FDPSTP failed due to ORA-20001:
ORA-06512: at "APPS.APP_EXCEPTION", line 72
ORA-06512: at "APPS.AR_CMGT_REFRESH_CONC", line 215
ORA-06512: at line 1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Refresh Case Folder Data Program

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the program without error.

Cause

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