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TeleService, Depot Repair - Error Submitting Charges: 'Validation Failed For The Field - Installed at Location' (Doc ID 2052287.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 - In Depot Repair or Service Charges:

Unable to submit Logistics Lines from Depot Repair.
The same error occurs when manually submitting Charges from the SR Form.

* Notes:

  - The Ship To Address used has the 'Ship To' and 'Deliver To' Site Usage setup both in the Contact Center and Account Level. (Customer Standard)
  - The Party used in the Service Request has two Accounts, for which a relationship was established in Receivables.

Error:

Validation failed for the field - Installed at Location

Steps:

1. Create a Service Request and a Repair Order
2. Customer Address is "P.O. Box 123"
3. Navigate to Logistics.
4. Ship To Address is "AC 999"
5. Click Enter/Book Order button
=> Error Appears: "Validation failed for the field - Installed at Location"

What is Working:

No errors from Order Management with the same information.

Cause

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