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TeleService, Depot Repair - Error Submitting Charges: 'Validation Failed For The Field - Installed at Location' (Doc ID 2052287.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


On 12.1.3 - In Depot Repair or Service Charges:

Unable to submit Logistics Lines from Depot Repair.
The same error occurs when manually submitting Charges from the SR Form.

* Notes:

  - The Ship To Address used has the 'Ship To' and 'Deliver To' Site Usage setup both in the Contact Center and Account Level. (Customer Standard)
  - The Party used in the Service Request has two Accounts, for which a relationship was established in Receivables.


Validation failed for the field - Installed at Location


1. Create a Service Request and a Repair Order
2. Customer Address is displayed in the header
3. Navigate to Logistics.
4. Ship To Address is displayed
5. Click Enter/Book Order button
=> Error Appears: "Validation failed for the field - Installed at Location"

What is Working:

No errors from Order Management with the same information.




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