FrameworkException Error: 'The primary_party_id xxxxxxx must be the same as the contact_party_id yyyyyyy for single person interactions' when replying from Service Request Interactions (Doc ID 2052298.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When replying to an email from an interaction listed on the Update Service Request HTML page, the email address in the Customer container is removed and the following error occurs:

Error

oracle.apps.jtf.base.resources.FrameworkException:  The primary_party_id xxxxxxx must be the same as the contact_party_id yyyyyyy for single person interactions

 

Cause

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