Auto Receipt Is Re-authorizing When a Valid Authorization exists (Doc ID 2052550.1)

Last updated on NOVEMBER 06, 2015

Applies to:

Oracle Payments - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Application is authorizing twice for same transaction. 

Due to this issue, Auto receipt might fail with the following error message:

IBY_0017 Declined 12 error  (likely valid as customer may not have funds available for a second authorization).

 

Details: 
There is an original authorization. This authorization is from when order is placed and is successful.
When auto receipt is executed (usually same day) the above error happens. Seems to be that auto receipt is trying to generate a second authorization.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms