Charge Account Is Not Defaulting When Check Out - Account generation failed - Core Purchasing - Blank Error Message

(Doc ID 2052855.1)

Last updated on APRIL 14, 2017

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Billing Components

After applying March 2015 Update Patch 21198991, when checking out a non-catalog item, the charge account is not defaulting in the billing section, and
the following error occurs.

Account generation failed. Contact Purchasing Administrator if necessary. (Value 5514 for the flexfield segment Sub_Account does not exist in the value set COC_COA_R12_SUB_ACCT.)

If the same requisition is entered in the core purchasing - upon clicking on the charge account field - a Blank Error message appears.

Replication Steps:
The issue can be reproduced at will with the following steps:
1. Add catalog item to the cart
2. Click View Cart and Checkout
3. Click Checkout
4. Click link Enter Charge Account
5. Charge Account is not defaulting in the Billing Section.
6. When clicking on Enter Charge Account, getting error message


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms