R12.2 Missing Workflow On Sales Order Lines (Doc ID 2053330.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.2.3 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Missing workflow error

You are getting error message 'WorkFlow status is not available. The workflow history may be purged' inconsistently for some sales orders when navigating Tools > Workflow Status at Line.
Thus lines not getting progressed for these orders.
So far this issue has been experienced on specific Order Types but not on all orders.

This issue is appearing in Production instances for certain orders.

Cause

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