Is It Possible to Create/Process Return Orders (RMA) with Approval for a Specific Manager Based on a Hierarchy Value Limit per Operating Unit? (Doc ID 2053707.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Order Management - Version 11.5.8 to 12.2.4 [Release 11.5.8 to 12.2]
Information in this document applies to any platform.

Goal

Is It Possible to Create/Process Return Orders (RMA) with Approval for a Specific Manager Based on a Hierarchy Value Limit per Operating Unit?

Summary of Issue
Want the RMA / Return Order with Approval be based on a Hierarchy Value limit per Operating unit.

For example:
Order Return Order value with 5000 USD should go to Manager A.
Order Return Order value with 10000 USD should go to Manager B
Order Return Order value with 20000 USD should go to Manager C
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms