Service Request Data Purge Request Error: 'The current service request cannot be purged since active debrief lines exist' for Service Requests with Unit Maintainance Plan (UMP) records (Doc ID 2053952.1)

Last updated on OCTOBER 22, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, when attempting to run the Service Request Data Purge Program for Service Requests with closed field Service tasks the program shows the following error:

ERROR
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The current service request cannot be purged since active debrief lines exist for this service request's task


STEPS
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The issue can be reproduced at will with the following steps:
1. Open any SR with field Service tasks
2. Close the tasks
3. Update the status of SR to 'Cancelled"
4.Run the Service Request Data Purge concurrent program to purge the Service Request


Cause

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