Depot Repair: Supplier Warranty Not Associated to Depot Repair Order (Doc ID 2054320.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order Management

ACTUAL BEHAVIOR
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Supplier Warranty Details are not Populated On Depot Repair Order.

EXPECTED BEHAVIOR
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Expect that the supplier warranty created for an instance supplier warranty details should be visible in Technician Portal Debrief Page

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Supplier Warranty for an item instance (as per <Note 1924097.1> - Depot Repair: How to Guide: Supplier Warranty for Depot Repair)
2. Create repair order for that item
3 Create repair job and in debrief report see that warranty contracts information is not seen

Cause

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