PO_COMMUNICATION_PVT.GENERATE_PDF_BUYER error when Approving from Homepage Worklist Notification (Doc ID 2054356.1)

Last updated on JANUARY 22, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When approver is attempting to approve a Purchase Order (PO) from the homepage worklist notification, the following error occurs in workflow.

ERROR
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NOTIFY_APPROVER_PROCESS / GENERATE_PDF_BUYER Notify Approver Generate PDF in Buyer's Lang ERROR #EXCEPTION

GENERATE_PDF_BUYER (Generate PDF in Buyer's Lang) #EXCEPTION 1 User-Defined Exception PO_COMMUNICATION_PVT.GENERATE_PDF_BUYER(POAPPRV, 108350-309125, PO, Encountered an error while getting the ORACLE user account for your concurrent request. Contact your system administrator.) Wf_Engine_Util.Function_Call(PO_COMMUNICATION_PVT.generate_pdf_buyer, POAPPRV, 108350-309125, 269507, RUN)

No error when the notification is being opened from any responsibility and approve.

STEPS
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The issue can be reproduced at will with the following steps.

1. Create a Purchase Order and send for approval.
2. Approver opens the approval notification from homepage worklist notifications.
3. Click on Approve and the workflow errors out.

Cause

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