Service Request Data Purge Error: 'ORA-01555: snapshot too old', and Performance Issue
(Doc ID 2054386.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Concurrent Program Requests
When attempting to run the Service Request Purge concurrent request, the following error occurs.
ERROR
-----------------------
An internal error encountered while purging the batch. ORA-01555: snapshot too old. rollback segment number 168 with name "_SYSSMU168_1439966207$" too small in Package CSF_MAINTAIN_GRP Procedure Purge_FieldServiceObjects
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit the Service Request Purge concurrent request (for a single SR)
2. Wait for it to complete (takes about an hour)
3. Check the log/output
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |