Depot Repair Can't Work In Technician Portal (Doc ID 2054483.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order Management (online)

When attempting to navigate in the "Repair execution' section of the Repair Technician Portal the following errors occur.

Error: Cannot Display Page
       You cannot complete this task because you accessed this page using the browser's
       navigation buttons (the browser back button, for example)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Technician Portal in Depot Repair
2. Enter a Repair Order number to search.
  When doing so, each digit that is entered causes the following popup:
  Errors on this webpage might cause it to work incorrectly
  To see this message in the future, double-click the warning icon on the status bar.
  
  Object doesn't support this property or method
  RF.jsp Line 18
  Code: 0 Char: 2
  URI: http://<servername>/OA_HTML/RF.jsp?function_id=42452&resp_id=52310&resp_appl_i...

  This seems to happen only with Internet Explorer
3. After finally entering all digits, do the search and find the Repair Order. click on it to open
4. Click on the Repair Execution tab to get this error:
  Error: Cannot Display Page
  You cannot complete this task because you accessed this page using the browser's
  navigation buttons (the browser back button, for example)

  This happens in IE and Firefox as well

Cause

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