12.2.4 Setup Service Business Process error : "Invalid Or Incompatible Default Value : True, Set Via Personalization" (Doc ID 2054878.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, APIs & Interfaces

When attempting to enter the Service Business Process form
the following error occurs.

ERROR
-----------------------

Invalid or incompatible default value : True, set via personalization on Service request


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Service responsibility
1. Navigation: Setup>Charges, Service Business Process

Changes

 Default values in this form indicate that some personalisations have been entered

Cause

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