Inadvertent Action On DOR Removes Attachment (Doc ID 2054879.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Human Resources - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, Person / Assignment Issues.

The attachments for a Document of Records (DOR) gets deleted while the transaction which is under 'Update' is abruptly closed either by closing the browser window or clicking on 'Back' button on the browser.

Suppose user decides to close the browser while in the middle of doing an update transaction and the user does so either by clicking the Back button on the browser or closing the browser window itself instead of using 'Cancel' button on the DOR page.


ADDITIONAL ISSUE:
When the same Approved DOR is updated to complete the updation, on clicking the 'Next' icon of the page 'Update Document of Record', the below error is thrown:

-20001 The Emirates ID valid between 24-NOV-2014 and 18-SEP-2017 already exists.



Steps to reproduce:
The issue can be reproduced at will with the following steps:


1. Log into Applications.
2. Go into responsibility 'Employee Self-Service'.
3. Navigate to function 'Documents of Record.'
4. Next page is 'Documents of Record for Person'.

5. Next page is 'Update Document of Record'.

6. Click on 'Next' button.
7. Next page is 'Review Document of Record' page.

8. Login back to Applications and navigate to page 'Documents of Record for Person'.

 



WORKAROUND

Users should use 'Back' button the DOR page. However, one cannot stop from users using browser button.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms