Customer Contact Is Not Getting Saved In Quick Sales Order Entry (Address Details Page)

(Doc ID 2054899.1)

Last updated on MARCH 21, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Customer contact is not getting saved in the Quick sales order address details window

EXPECTED BEHAVIOR

Customer contact should get saved in the Address details window in the Quick sales order form

STEPS

The issue can be reproduced at will with the following steps:

1. Navigate to Quick Sales Order Entry screen
2. Enter the header and line details
    click on Address Details
    select any existing customer contact from LOV and save.
3. Close the form
4. Go to address details and verify the Customer contact field is Null

 

Cause

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