Customer Contact Is Not Getting Saved In Quick Sales Order Entry (Address Details Page)
(Doc ID 2054899.1)
Last updated on MAY 23, 2019
Applies to:
Oracle Order Management - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
Customer contact is not getting saved in the Quick sales order address details window
EXPECTED BEHAVIOR
Customer contact should get saved in the Address details window in the Quick sales order form
STEPS
The issue can be reproduced at will with the following steps:
1. Navigate to Quick Sales Order Entry screen
2. Enter the header and line details
click on Address Details
select any existing customer contact from LOV and save.
3. Close the form
4. Go to address details and verify the Customer contact field is Null
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |