Service Request Form Performance Issue When Searching For An Item Instance From Special Menu (Doc ID 2054922.1)

Last updated on OCTOBER 22, 2015

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
When searching for the item instance in the service request form, the application is facing performance issue.

EXPECTED BEHAVIOR
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The form should not hang but it should display the expected search results.

STEPS
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The issue can be reproduced at will with the following steps:

Open the Service Request form
Click on Special Menu Tools2
Click Search Item Instance.
The form Hangs.


Cause

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