My Oracle Support Banner

Service Request: APP-JTF-210604: Program Error Followed By ORA-04063: view "APPS.CS_SR_NOTES_V" has errors (Doc ID 2055509.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When saving a Service Request in Release 12.2.x, getting the following error (form CSXSRISR):

ERROR MESSAGES
--------------


APP-JTF-210604: Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate
grid: <WKB_GRID_CONTROL.RESOLUTION_HISTORY>
datasource: <CS_SR_SERVICE_REQUEST_NOTES>

The following information is available:



The error is most likely in the form or the metadata definition. Please check the following alert for the error code.

==================

The error stack is (first 1000 bytes)

ORA-04063: view "APPS.CS_SR_NOTES_V" has errors
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF)GRIDDB", line 878

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.