Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
When saving a Service Request in Release 12.2.x, getting the following error (form CSXSRISR):
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
The following information is available:
The error is most likely in the form or the metadata definition. Please check the following alert for the error code.
The error stack is (first 1000 bytes)
ORA-04063: view "APPS.CS_SR_NOTES_V" has errors
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF)GRIDDB", line 878
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