Service Request: APP-JTF-210604: Program Error Followed By ORA-04063: view "APPS.CS_SR_NOTES_V" has errors
(Doc ID 2055509.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
When saving a Service Request in Release 12.2.x, getting the following error (form CSXSRISR):
ERROR MESSAGES
--------------
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
grid: <WKB_GRID_CONTROL.RESOLUTION_HISTORY>
datasource: <CS_SR_SERVICE_REQUEST_NOTES>
The following information is available:
The error is most likely in the form or the metadata definition. Please check the following alert for the error code.
==================
The error stack is (first 1000 bytes)
ORA-04063: view "APPS.CS_SR_NOTES_V" has errors
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF)GRIDDB", line 878
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |