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New Bank Is Not Saved To The Customer And Creates Orphan Bank Accounts (Doc ID 2055604.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Payments - Version 12.1.3 and later
Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When creating a bank, if you do not save the customer after the bank creation it is not attached to the customer.


Query a customer in AR (Oracle Receivables)
Create a bank account for a customer
click apply to create the bank
- at this point click cancel or navigate away instead of saving the customer

Bank is created but not attached to the customer

Impact in Oracle Payments module:
Due to this issue, users cannot do SEPA trxns as the bank is not attached.

Cause

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In this Document
Symptoms
Cause
Solution
References


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