Not Able To Receive The Serial Numbers In RMA Receipt. (Doc ID 2055632.1)

Last updated on SEPTEMBER 14, 2015

Applies to:

Oracle Inventory Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform RMA transaction,
the following error occurs.

ERROR
-----------------------
Status "QA HOLD" of Serial Number "ABC" disallows this transaction.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Inventory Responsibility ->Transactions->Receiving Transactions
2. Query form by item :ITEM_ABC
3. Press Lot-Serial button and try to add serial
4. Receive above error.


Cause

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