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Script to Query Update Contracts That Have Multiple Sale Order Connected (Doc ID 2055657.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 Find that  when looking at the 'Related Documents' section for an Install Base Instance, it appears that unrelated documents (Sales Orders) are listed

Expected Behaviors:
Expect to only the Sales Order associated with the Instance to be displayed. 

Additionally, is there a query to identify associated Sales Orders and an update script to change the lines from the back end.

Steps to Reproduce:

1. Navigation:  Oracle Installed Base Agent User >> Item Instance >> Item Instances
2. Query for an Instance and click on 'Contracts' in the Actions LOV and click on the 'Go' button
3. Click on the desired 'Contract Number' hyperlink
4. Click on the 'Related Documents' Tab
5. Observe that there are multiple Sales Orders displayed
6. Click on the hyperlink fior the Sales Order Number and see that it is not related to the Instance

Business Impact:
Due to this issue, users cannot determine what Sales Orders are associated with the Instance/Serial Number.

Cause

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In this Document
Symptoms
Cause
Solution
References


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