Descriptive Flexfields are Showing the Incorrect Values when the View By is Changed in IEXRCALL (Doc ID 2055721.1)

Last updated on SEPTEMBER 14, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When switching between Account and Bill to levels in IEXRCALL, the Account Information flexfield and Site User Information flexfield show values not belonging to that flexfield.

For example, the Account Information flexfield shows the values for the Bill to Information flexfield.

Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collections
1.Query a customer with account = 151417744
2.View the DFF at the Account , and bill to levels
3.After switching levels, the incorrect values are displayed after the switch.

Cause

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