Invalid Input Data Was Passed To Payment Processing Screen
(Doc ID 2055786.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Contact Center
Error received when click Payment Processing button for a for a single user in the Invoices tab of the Contact Center form. This error does not take place in the Collections form.
APP-IEX-240191: Invalid input data was passed to Payment Processing screen.
APP-IEX-240192: Because of errors Payment Processing screen will be closed now.
The issue can be reproduced at will with the following steps:
(R) Customer Support
(N) Customer Management > Contact Center
Query any customer (ex: account number 548339)
Click on Invoices tab
Select a transaction and click Payment Processing button
The error above is displayed.
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