SSBEN Flex Credit Remaining Incorrect - Stemming from Incorrect Plan Period Setup

(Doc ID 2056871.1)

Last updated on JULY 04, 2016

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Patched at

In Enrollment flow on Self Service benefits pages, when updating plan Flex Credits add up correctly.
But when moving from update screen to Confirmation Statement step, the Flex Credits do not add up correctly.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Log on with Employee Self Service responsibility
  - Navigate to Benefits function
2. Navigate to an enrollment opportunity link, and enter
  > Go into a plan Update screen, and see flex benefits applied - view the total flex credits available (1950) and total flex credits used (1747) amounts and flex credits remaining available (203) - these amounts are correct
  > Now continue selections and move to Confirmation Statement, and view the total flex credits available (1950) versus total flex credits used (1747) - this is where the issue is occurring - it gives an amount remaining as -218. This is incorrect.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms