UPK: Content Not Tracking In Knowledge Center Report (Doc ID 2056944.1)

Last updated on SEPTEMBER 16, 2015

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.1 version, Knowledge Center

ACTUAL BEHAVIOR
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When accessing published UPK content, the activity of this content does not register in the Knowledge Center.


STEPS
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1. Navigate to the Knowledge Center published Player Package in Windows Explorer
2. Click on the play.exe
3. Click on a topic
4. Play the topic in See It! or Try It! mode
3. Log into Knowledge Center
4. Click on the Reports link
5. Click on Content Usage Report
6. The topic in the Player package was not tracked

 

 

Cause

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